New article

Reasoning about customer needs in multi-supplier ICT service bundles using decision models

We propose a method, e3service , to reason about satisfying ustomer needs in the context of a wide choice of multi-supplier ICT service bundles. Our method represents customer eeds, their ensuing consequences, and the services that realize those consequences in a service catalogue. This atalogue is then used by a reasoner, which elicits customer needs, computes their consequences, and automatically matches these consequences with services offered by suppliers. The e3service method has been implemented and tested in software to demonstrate its feasibility.

Complete article